PRIVACY & COOKIES POLICY

 

http://elysiumbeautystudio.com (“our website”) is owned by Elysium Beauty (Sole Trader) (collectively referred to as “the Company”, “we”, “us”, or "our” in this privacy notice).

 

We take user privacy seriously and make reasonable efforts to protect it. We have created this Privacy Policy (hereafter “Policy”) to share with you our information collection and use practices. AS MORE CLEARLY DEFINED HEREIN, WE WILL NEVER KNOWINGLY SELL OR ASSIGN YOUR PERSONAL INFORMATION WITHOUT YOUR KNOWLEDGE AND/OR APPROVAL.

 

This Policy will inform you about how we handle your personal data when you visit our website (regardless of where you visit it from), tell you about your privacy rights, and explain how the law protects you.
 

Please read this Policy carefully before sharing any personally identifiable information described below.

 

1. Important Information

 

1.1 This Policy aims to give you information on how the Company collects and processes your personal data through your use of our website, including any data you may provide through our website when you sign up for our newsletter, purchase a product or take part in a competition.

 

1.2 It is important that you read this Policy together with the Website Terms and Conditions and with any other Policy or fair processing notice we may provide on specific occasions when we collect or process personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements the other notices and is not intended to override them.

 

1.3 Our website is not intended for children (under 18 years old), and we do not knowingly collect data relating to children.

 

1.4 If proof comes to the Company's attention that an individual user is under 18 and accessing our website and/or products without the consent, approval, or authorisation of their parents or legal guardian, the Company will immediately terminate such user’s account.

 

1.5 The data controller is Elysium Beauty  (Sole Trader), with its registered address at Springvale Road, Kings Worthy, Hampshire, SO23 7LB), which is responsible for your personal data.

 

1.6 If you have any questions about this Policy, including any requests to exercise your legal rights, please email the data controller at info@elysiumbeautystudio.com.

 

1.7 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

2. Policy Changes

 

2.1 This Policy became effective on 01/06/2024.

 

2.2 We reserve the right to modify this Privacy Policy at any time, so please review it frequently. We will post a copy of the updated Policy on our website before any change becomes effective, and we urge you to check this Policy frequently to determine whether any changes have been made. If we make any material changes, we will notify you of such changes by email in advance. Your continued use of our website, including your registering or placing an order on our website, following any changes to the Policy (which you will be notified of as described above) signifies your acceptance of those changes.

 

2.3 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

3. Data Collection

 

3.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

When you visit, register or order products via our website, you may be asked to provide certain personal data.

 

3.2 The different kinds of personal data that you may be asked to provide, which we have grouped together, including the following:

 

3.2.1 Identity Data: Includes first name, maiden name, last name, username or similar identifier, password, order number, marital status, title, date of birth and gender.

 

3.2.2 Contact Data: Includes billing address, delivery address, email address and telephone numbers.

 

3.2.3 Financial Data: Includes financial and payment data (held in encrypted/tokenised format only, as the full data is held by our third-party payment providers).

 

3.2.4 Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.

 

3.2.5 Profile Data: This includes your username and password, date of birth, age, location, purchases or orders made by you, interests, preferences, feedback, and survey responses.

 

3.2.6 Marketing and Communications Data: This includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

3.3 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

3.4 We also collect, use and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

 

3.5 Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, we may not be able to provide the products that you have ordered from us). In this case, we may have to cancel an order for a product that you have made with us (and our standard cancellation terms will apply), but we will notify you if this is the case at the time.

 

3.6 We use different methods to collect data from and about you, including through:

 

3.6.1 Direct interactions. You may give us your identity, contact information, and financial data by filling out forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

 

• Make an enquiry by telephone, email or by completing the “Contact Us” form on our website;

• Request marketing to be sent to you

• Enter a competition, promotion or survey

• Give us some feedback

 

3.6.2 Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data using cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites that employ our cookies. Please see the section on cookies below.

 

3.6.3 Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

 

• Technical Data from analytics providers.

• Contact, Financial and Transaction Data from technical, payment and delivery service providers.

• Identity and Contact Data from data brokers or aggregators

• Identity, Contact, Technical and Profile Data from advertising and marketing companies

 

4. Personal Data Use

 

4.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 

• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights, do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

 

4.2 Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you (or direct marketing from us if you are not an existing customer) via email or text message. You have the right to withdraw consent to marketing at any time by contacting us by email at info@elysiumbeautystudio.com.

 

4.3 We have set out below, in a table format, a description of all the ways we plan to use your personal data and which legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.

 

4.4 In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

 

4.5 We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

 

4.6 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

4.7 Please note that we may process your personal data without your knowledge or consent in compliance with the above rules where this is required or permitted by law.

 

4.8 Note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us by email at INSERT CONTACT EMAIL if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below:

Purpose/ Activity

Type of data

Lawful basis for processing, including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order, including:

 

(a)  To track (and allow you to) track your order;

(b)  Manage payments, fees and charges

(c)  Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

 

(b) Necessary for our legitimate interests (to recover debts due to us)

 

(c) Necessary for your legitimate interests (to allow you to track your order)

To manage our relationship with you, which will include:

 

(a)  Notifying you about changes to our terms or privacy policy

 

(b)  Asking you to leave a review or take a survey

(a)  Identity

(b)  Contact

(c)  Profile

(d)  Marketing and Communications

(a) Performance of a contract with you

 

(b) Necessary to comply with a legal obligation

 

(d) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or special offer

(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

(c) Data subject’s consent

To ask you to complete a survey or provide feedback on our products or services

(a)  Identity
(b)  Contact
(c)  Profile
(d)  Usage
(e)  Marketing and Communications

(a)  Performance of a contract with you

(b)  Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a)  Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b)  Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

 

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a)  Technical

(b)  Usage

 

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a)  Identity

(b)  Contact

(c)  Technical

(d)  Usage

(e)  Profile

 

(a)  Necessary for our legitimate interests (to develop our products/services and grow our business)

(b)  Data subject’s consent (where you are not an existing customer)

To share your personal data with selected third parties so that they can make suggestions and recommendations to you about goods or services that may be of interest to you

(a)  Identity

(b)  Contact

 

Necessary for your legitimate interests (to provide you with information about goods/services you may be interested in)

To record and monitor incoming calls

(a)  Identity

(b)  Contact

 

Necessary for our legitimate interests (to maintain customer service standards and to assist staff training)

 

5. Direct Marketing/ Communication Preferences

 

5.1 We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). We do this to ensure you always get a great service fully tailored to your preferences, but if you would prefer we do not use these kinds of profiling techniques, you can opt out. If you opt out, you may find your communications from us become less relevant to you.

 

5.2 The Company regularly sends a Newsletter via email (hereinafter "Newsletter") to all existing customers (unless they have ‘opted out’ of receiving such communications) as we believe it is in your legitimate interests to receive these emails.

 

5.3 We would also like to contact you by post to let you know of our new collections and any offers we may be running. This will usually be in the form of our latest brochure. If you're an existing Elysium Beauty customer, we will send you our brochure (unless they have ‘opted out’ of receiving such communications) as we believe it is in your legitimate interest to receive these.

 

5.4 We may share your personal data with carefully selected retail companies and charities who we feel may be of interest to you so that they can send you a copy of their brochure or other marketing by post. If you wish to opt out of third-party mailings, you can do so at any time by emailing info@elysiumbeautystudio.com or calling us on 07717371564.

 

5.5 If you unsubscribe or opt out of communications from us, we are not responsible for removing personal data from the lists of any third-party partner or advertiser who has previously been provided with your information in accordance with this Policy and with your consent.

 

5.6 Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, warranty registration, product/service experience or other transactions.

 

6. Personal Data Disclosure

 

6.1 The personal data you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this Policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

 

6.2 If you would rather your information not be included in this processing, you can opt-out at any time by emailing info@elysiumbeautystudio.com or calling us on 07717371564.

 

6.3 In addition to the above, we may also share your personal data with the following third parties in the following circumstances:

 

6.3.1 with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.

 

6.3.2 if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

 

6.3.3 to enforce or apply our terms and conditions or to investigate potential breaches; and/or

 

6.3.4 To protect the rights, property or safety of the Company, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

6.4 We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.

 

6.5 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent or as otherwise set out in this Policy.

 

7. International Data Use

 

7.1 Many of our external third parties are based outside the European Economic Area (“EEA”), so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it (as would be the case in countries within the EEA) by ensuring at least one of the following safeguards is implemented:

 

7.1.1 We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en;

 

7.1.2 Where we use certain service providers, we may use specific contracts approved by the European Commission, which give personal data the same protection it has in Europe. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en; or

 

7.1.3 Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en.

 

7.2 Please contact us by email at info@elysiumbeautystudio.com or call us at 07717371564 if you want further information on the specific mechanism we use when transferring your personal data out of the EEA.

 

8. Cookies Policy

 

8.1 Cookies are small text files that a website can write to your computer. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site's owners. We use cookies to identify you and allow you to log in once to our website and search or post without having to log in again and again. Our affiliates or links also use cookies to identify you as a user of our website.

 

8.2 Most web browsers allow some control of most cookies through the browser settings. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

8.3 The Company does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide.

 

8.4 This Policy only covers the use of Cookies by Elysium Beauty. It does not cover the use of Cookies by any third parties or advertisers.

 

9. Third-Party Websites

 

9.1 Our website may contain links to various third-party websites, plug-ins and applications and the external websites of our advertisers and/or third-party partners. Each of these websites may have a privacy policy that differs from that of the Company. This Policy does not cover the privacy policies of other websites, nor do we control these third-party websites, and are not responsible for their privacy policies. We urge you to check the privacy policies of each website that you may visit or interact with.

 

9.2 The Company provides banners and other advertising on its website from Google and other third parties that may place and read cookies on your browser or use web beacons to collect information in the course of advertisements being served. If you are concerned about your privacy regarding these advertisements, please refer to Google’s (or other third-party) privacy policies.

 

10. Data Security

 

10.1 We employ security measures to protect, so far as reasonably possible, your personal data from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits. 

 

10.2 Unfortunately, information transmission via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

 

10.3 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

10.4 The Company never uses or installs spyware on user computers, and we do not use spyware to retrieve information from user computers.

 

11. Legal Rights

 

11.1 Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

 

11.1.1 Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

 

11.1.2 Request correction of the personal data we hold about you. This enables you to correct any incomplete or inaccurate data, though we may need to verify the accuracy of the new data you provide.

 

11.1.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons, which will be noted to you, if applicable, at the time of your request.

 

11.1.4 Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling, legitimate grounds to process your information, which overrides your rights and freedoms.

 

11.1.5 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

 

11.1.6 Request the transfer of your personal data to you or to a third party. We will provide your personal data to you or a third party you have chosen in a structured, commonly used, machine-readable format. Note that this right only applies to automated information for which you initially provided consent or where we used the information to perform a contract with you.

 

11.1.7 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will advise you if this is the case at the time you withdraw your consent.

 

11.2 You are entitled to see the personal information held about you, and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@elysiumbeautystudio.com.

 

11.3 You will not have to pay a fee to access your personal data (or to exercise any of the other rights set out above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

11.4 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

11.5 We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

12. Personal Data Storage

 

12.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

12.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

12.3 By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for 6 years after they cease to be customers for tax purposes.

 

12.4 In some circumstances, you can ask us to delete your data. See Legal Rights above.

 

13. Contact Details

 

13.1 All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@elysiumbeautystudio.com.